Customers on one of Australia’s biggest telecommunication networks have complained of being unable to make phone calls.
Complaints began as of 6am on Tuesday morning, with customers reporting they’re unable to make calls to mobiles also on the Telstra network. While the call appears to go through, it is then disconnected once the receiver picks up.
In a comment to news.com.au, a Telstra spokesperson confirmed the issue,
“We’re working to fix an issue that is affecting calls for some of our mobile customers. Data and texts are working,” they said.
“Restarting your phone or switching Airplane mode on and off may help.
“We know this isn’t a good start to the morning and we thank everyone for their patience.”
On the website Downdetector – which charts mobile, internet and online outages – users said attempts to make calls were disconnected.
The issue has been reported by customers in Melbourne, Sydney, Perth, Brisbane and Adelaide.
On social media, customers also complained of connection issues.
“Is there an issue with mobile phones in #lanecove. People cant call or receive – you can’t report it online as it tells you it will send you a code to verify but you can’t get the code,” one customer tweeted.
“@Telstra anyone else having Telstra to Telstra mobile calls failing in Sydney and across the country,” shared another.
Responding to one tweet, a customer service representative for the brand advised a user to: “Pop your device on aeroplane mode for a minute then turn it off.”
In other comments they said they were “aware” of the issue, and that their “tech team are working to have this restored asap”.