Australia’s major supermarkets have been accused of treating customer like thieves by rapidly expanding hi-tech surveillance inside stores, new analysis claims. As Woolworths and Coles face unprecedented scrutiny and grapple with mounting anger from shoppers, their growing security measures have been thrust under the spotlight again. And a new surveyContinue Reading

A customer using a wheelchair has been “crushed” by one of Coles’s new smart gates, just months after the controversial technology was rolled out in Australian stores. Last year, shoppers were left confused by the addition of the so-called smart gates to self-serve check-outs across the country. The hi-tech gatesContinue Reading

A Woolworths customer was left extremely confused after believing a glitch had resulted in them being overcharged while purchasing items through the self-serve checkout – but the supermarket giant has revealed the truth behind the situation. The customer took to social media to share a photo of a self-serve checkoutContinue Reading

A furious customer has been filmed using a hammer to smash one of the new self-service gates at Woolworths. Video posted to social media on Tuesday showed a woman, wearing black pants, a purple hoodie and a surgical face mask, approaching a self-service area at the supermarket holding a hammer.Continue Reading

Customers have raised concerns about surveillance cameras above the self-service check-outs at Woolworths which have been labelled a “big problem”. Social media creator Pnuks told TikTok viewers on Friday he had an issue with how the cameras were positioned above where shoppers personal information was on display. “A lot ofContinue Reading