Qantas has apologised after a passenger discovered a crude note left on his bag after a domestic flight in Western Australia. Perth man Sonny Tilbury spotted an unusual message scribbled on his “heavy” luggage tag after taking a two hour flight from Perth to Karratha on Friday. In photos sharedContinue Reading
Emirates president Sir Tim Clark believes the treatment of Alan Joyce was “unfair”. The longstanding Qantas chief executive suddenly stepped down from the top job two months early in September last year amid a string of controversies for the airline. He had initially announced in May he would retire inContinue Reading
Former Qantas boss Alan Joyce has resigned as chair of the Sydney Theatre Company just a month after the company was engulfed in controversy, sparked by actors wearing Palestinian scarves. In a statement, Sydney Theatre Company (STC) confirmed Mr Joyce had stepped down from his role on Wednesday. He joinedContinue Reading
In a few short years, Qantas has gone from one of the country’s most beloved brands to one of the most distrusted. Fuelled by accusations of ripping off loyal customers in favour of record profits and huge executive payouts, the flying kangaroo is left with a mountain to climb asContinue Reading
Qantas’ hotel booking system left a family of four in a room that “smelt like a public toilet” and days later left them stranded in a foreign city, scrambling for somewhere to stay. Will Aldous booked his family’s flights and accommodation with the airline for their three-week trip to theContinue Reading
Singapore Airlines plans to increase its flights from Adelaide and Sydney next year in a win for Aussie travellers. Extra flights to Singapore will also provide Australians more options when travelling to destinations across Europe, South Africa and India, with connections through Singapore Changi Airport. The airline announced this week,Continue Reading
Australia’s consumer watchdog has accused Qantas of failing to address accusations it sold thousands of tickets for cancelled flights as the hotly-anticipated legal battle commenced in the Federal Court. The Australian Competition and Consumer Commission launched legal action against the airline in August, claiming it sold tickets for cancelled flightsContinue Reading
Qantas has denied breaking the law over the ghost flight scandal and accused the consumer watchdog of failing to understand the “reality” of the airline industry. Australia’s top consumer watchdog the ACCC has filed a lawsuit in the Federal Court, alleging Qantas sold thousands of tickets on already cancelled flights,Continue Reading
The High Court has revealed every current judge is a member of Qantas’ secretive Chairman’s Lounge, an invitation-only club that offers its members free champagne, steak dinners and cocktails on demand. As the High Court prepares to hand down its judgment in a landmark case regarding the long-running battle betweenContinue Reading
New Qantas CEO Vanessa Hudson says she is putting customers first as she embarks on the challenge of repairing the airline’s reputation. Ms Hudson, Qantas’ former chief financial officer, took over the top job on Wednesday after Alan Joyce announced he would be bringing forward his retirement by two monthsContinue Reading