Australians have taken aim at a “mortifying” feature at self-service checkouts – with some claiming it’s a “deliberate” security tactic by the retailers. Shoppers have lashed out at the “hideously unflattering” cameras that monitor those using the controversial tills, with some claiming that Coles, Woolworths and Aldi deliberately use theContinue Reading
A photo of a rare Woolworths store has flamed the ongoing debate around controversial self-service checkouts in Australian supermarkets. Supermarkets have angered many shoppers after expanding the number of self-serve options in stores while simultaneously increasing intense security measures and seemingly decreasing staffed tills. But one Woolworths store in Queensland’sContinue Reading
A Brisbane supermarket has decided to axe its self-serve checkouts forever due to one very sad reason. IGA Greenslopes will shut down the modern mechanism for good in favour of good old fashioned manned checkouts. The controversial change has reportedly been implemented in response to a massive spike in shoplifting,Continue Reading
Coles has apologised for “letting down” shoppers after an angry customer slammed the supermarket for making shoppers scan their own groceries. Joe Salanitri, a comedian from Melbourne, shared a video titled “employee of the month” in which he shared a supermarket experience many Aussies can relate to. During a recentContinue Reading
Overseas retailers are waking up to the folly of self-service check-outs. Target in the US has now restricted self-service to people with 10 items or fewer in an effort to speed up queues and – hold on to your hat – they’re bringing back more manned check-outs to compensate. ItContinue Reading
A shopper has been left a little confused over an interaction with a Coles worker at a self-serve checkout as she tried to purchase a carton of mineral water. Teya was at her local Coles and using the self-service check-outs with the conveyor belt to make her transaction. Her shoppingContinue Reading
A photo from the 80s has revealed just how much Aussie supermarkets have changed, with one detail in particular fuelling a fierce online debate. The image of inside a Coles store in Belmont, NSW, was recently shared in a Facebook group dedicated to Aussie retail nostalgia. It showed a fullContinue Reading
Does anyone know if Coles has had its staff Christmas party yet? I’ve been eagerly awaiting my invitation – what with all the groceries I’ve scanned for them this year. It’s time to put an end to this scourge. Self-service checkouts never deliver the convenience they promise. There’s always someContinue Reading
Woolworths Group CEO Brad Banducci has addressed one of shoppers’ biggest gripes with self-service check-outs. In a “grocery inflation” update sent to customers over the weekend, Mr Banducci responded to the question of whether the supermarket giant’s “focus on technology (and prices) [is] coming at the expense of our Team”.Continue Reading
Booths, the high-end UK supermarket chain, is parting ways with self-service checkouts in the majority of its stores. The decision to embrace staffed checkouts with pay points is part of Booths’ storewide renovations, aiming to elevate the customer shopping experience. “We’re not great fans of self-checkouts,” said Nigel Murray, ManagingContinue Reading