Westpac have been publicly sanctioned for the sudden closure of a branch in a remote part of the Northern Territory, leaving vulnerable customers without access to their money or banking services. The Banking Code Compliance Committee (BCCC) found the bank failed to provide customers adequate support when it suddenly closedContinue Reading

Telstra has revealed it will be giving 12,000 mobile phones away for free in a bid to help vulnerable customers switch from 3G to 4G, as the network shutdown looms. Starting from Tuesday, the telecommunication company will be issuing complimentary phones to customers who are either elderly, live rurally orContinue Reading